Support

Support

Frequently Asked Questions

You will need to input the SEPM Member Discount Code into the Discount ‘box’ at check out. This will apply a 40% to all of your SEPM book purchases.  The SEPM Member Discount Code can be found at the Members Only page at the SEPM website (www.sepm.org) which requires you to log in.  This Code is changed monthly so you will need to recheck the webpage each month if you want to apply your member discount.

SEPM will give discounts for orders of multiple copies for use in academic or continuing education courses.  You will need to contact SEPM Headquarters to arrange such special orders.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase.  To apply for a refund of the tax portion of your order please follow the procedure below.

1.  Place your order.

2.  Forward a copy of the received invoice along with a copy of your tax Exempt Certificate to:

          Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
          Fax: 734.385.1689 - Attn: Tax Exempt

3.  Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form.

Content is added to our site on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

SEPM Book Publication Online Access

Individuals may purchase online access to specific SEPM Books from the Bookstore (http://sedimentary-geology-store.com/).  The online access is located at www.sepmonline.org where the books are hosted in a chapter by chapter format.  Each chapter* is a downloadable PDF.  Other full book content – cover, preface, table of contents, appendices, etc. are located in the Frontmatter and Backmatter files associated with the book and are also downloadable PDFs.

Purchasing the Online Access option from the bookstore gives you “perpetual” access to all of the book chapters in that book.  You may download any or all of them to your computer or just read them online.  You can return to the book site as many times as you wish as your access will not expire.  You may purchase multiple books and have online access to all of them with the same username and password.

Timing of Access

After your purchase, an email notice is sent to SEPM Headquarters where staff will contact you via email so it is important to have included a valid email address in the check-out process. The email sent by SEPM will include a username and password that will allow you to access the book.  You may change these as part of the www.sepmonline.org site options.  You should hear from the SEPM office with 5 business days.  If you have not received an email by then please contact mtomlinson@sepm.org.

If you are a current SEPM member, and your online access with www.sepmonline.org has already been activated, an email will be sent acknowledging access to your purchased publication.

 

* Note that some chapters may have been down sampled to be within online hosting file size limits. Full resolution of any books is available in the CD/DVD versions.